Organic Yerba Maté Royale® Tea Bags, 16 Servings

We generally ship orders every Monday through Friday (except holidays) using standard shipping services. Orders are usually delivered within in 7 days once shipped. All orders $30 or more ship for free. For orders under $30, shipping charges will be displayed at checkout. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it.

CUSTOMER SERVICE

If you have any questions about your order, please contact us at service@wisdomnaturalbrands.com or call us Monday - Friday, 8:30 AM - 5 PM MST at 800-899-9908.

Please review the checkout page before you submit your order for the shipping methods available for your items. We will generally arrange for shipment of the products to you in accordance with the applicable method selected. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

CREDIT CARD FAILURE

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired or reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8:30AM-5:00PM MST at 800-899-9908, or email service@wisdomnaturalbrands.com. Please provide them with any error messages you may have received.

CANCELLING ORDERS

To cancel your order, please contact Customer Service at 800-899-9908, Monday through Friday, or email us at service@wisdomnaturalbrands.com on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will try to cancel your order provided that it has not entered the shipping process.

SHIPPING DESTINATIONS

We currently ship only to destinations within the contiguous United States. We do not ship internationally or to Hawaii or Alaska.

TAXES

By law, we must charge sales tax in all states where we have a business presence.

PRODUCT QUERIES

If you would like information about Wisdom Natural Brands and our products, please email us at service@wisdomnaturalbrands.com.

All returns must be received within 30 days from receipt of shipment. We are not required to accept shipments outside of the return window. Refunds will not be issued until one of the following occurs:

1. Wisdom Natural Brands determines that the shipment does not need to be returned for refund.
2. A return shipment is received and inspected by the Wisdom Natural Brands Returns Department. Once completed, you will be contacted with refund information through your credit card. This process may take up to 7 business days for Wisdom Natural Brands to issue the refund.

SPECIAL CONDITIONS AND RESTOCKING FEES:

1. EXPIRATION DATES: Due to high quantity of orders processed daily, we do not supply expiration date information, though we do have a standard in place for all grocery items to have a minimum shelf life of 120 days. If you receive an item that is out of date, please submit an image of the date code for the purposes of our quality control department and wait for the Wisdom Natural Brands Returns Department to contact you to either discard the expired product or return it to Wisdom Natural Brands. A full refund will be issued.
2. PRODUCT PACKAGE LISTING VS. PRODUCT RETAIL PACKAGE:   There may be instances to where the product is correct, but the packaging may not accurately identify the product provided. Therefore, we reserve the right to offer a discount on said product prior to authorizing a return. In this instance, where the product is correct but you still wish to make a return, return shipping service must be paid by you, the buyer.
3. QUANTITY DISCREPANCY: Partial refunds will be issued for the number of items not received. This circumstance will not be eligible for return or a full refund.
4. WRONG ITEM(S) RECEIVED: If you do not receive the item(s) ordered, please contact us through your order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a Carrier Paid Return Label to return the mis-shipped items for a full refund.
5. GOODS DAMAGED DURING TRANSIT: If your item(s) arrive damaged, please do not discard until written authorization is received from a Wisdom Natural Brands customer service representative. Any order received as damaged requires images of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible, in which case you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
6. SHIPMENTS RECEIVED BACK BY WISDOM NATURAL BRANDS: For any order that is received back as “Return to Sender” due to:
1. Bad Address
2. Moved-Unable to Forward
3. Unknown

You will be charged a 20% restocking fee. Correct billing and shipping information relies solely on you. We are unable to make any changes once we receive the order. Therefore, please verify that all your information is correct prior to finalizing your order.